GENERAL INFO 

Place your order by 10:00 am AEST to enjoy same-day delivery from our D*DESIGNER STUDIO locations, available for Melbourne.

• • Deliveries are made by 6:00 pm
  • Same-day delivery is available Monday-Saturday.
  • Please ensure someone is available to accept the delivery as we cannot leave orders unattended or in a locker.
  • An additional charge will apply for redelivery. 

1. 1. Start by selecting your desired style and size via DDR WEBSITE , then click RESERVE HIRE.
   2. Once availability is confirmed, you’ll see the ‘Add to Bag’ option. Simply select it, and your item will be added to your cart for delivery.
   3. At checkout, choose ‘Ship’ as your preferred delivery method. If your order contains multiple items, the shipping options will update based on availability across our locations.
   4. After placing your order, you’ll receive an email confirmation with tracking details, letting you know when your item is on its way to you.

For any further assistance, please reach out to our Customer Care Team via email Info@ddesignerrentals.com.au

WHAT HAPPENS IF I ORDER AFTER THE CUT-OFF TIME?

If you place your order after the cut-off time, your order will be delivered the next day by 5 pm.

CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED USING SAME-DAY DELIVERY? 

Unfortunately, no. Once an order has been placed, we are unable to cancel it.

WHAT DO I DO IF MY ORDER IS NOT DELIVERED BY 5 PM?  

In the rare event that your order is delayed and it’s past our operating hours, please contact Rendr’s customer care support team:

– Email: info@ddesignerrentals.com.au

– Phone: 0431 611 114

DO I NEED TO SIGN FOR MY DELIVERY?

Yes, you must be present to accept the delivery. Notifications will be sent to you via SMS, email, and the tracking page, informing you of the requirement to be available to receive your package. Please ensure someone is present at the delivery address during the scheduled delivery time.